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Terms & Conditions

Makoti Laundry

Last updated: 9 August 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Makoti Laundry mobile application and website (together, the "Services"), operated by Makoti Laundry ("we", "our", or "us"). By creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

2. Our Service

Makoti Laundry provides on-demand laundry collection, washing, ironing, and delivery services to consumers within our serviced areas. We arrange for a driver to collect your laundry from a pickup address you provide, have it processed, and return it to your specified delivery address.

3. Orders & Scheduling

  • You must provide an accurate pickup address, contact number, and order details when booking a collection.
  • Orders are confirmed once payment has been successfully processed via PayFast.
  • You will receive push notification and/or email updates as your order moves through pickup, processing, and delivery.
  • We reserve the right to decline or cancel an order outside our serviced areas or operating hours.

4. Delivery & Turnaround Policy

Our standard turnaround time is 24–48 hours from the time your laundry is collected to the time it is returned to your delivery address, depending on service type and order volume. Delivery times may be affected by factors outside our control, including weather, traffic, or high demand — we will notify you via the app of any significant delay to your order.

5. Payments

All payments are processed securely through PayFast. We do not store your card details on our servers. Prices for each service are displayed in the app prior to checkout. All prices are in South African Rand (ZAR) and include applicable taxes unless stated otherwise.

6. Refund & Cancellation Policy

  • Before pickup: You may cancel an order free of charge at any time before your laundry has been collected by a driver.
  • After pickup: Once your laundry has been collected and the service has begun, the service fee is non-refundable, as the order has already commenced.
  • Lost or damaged items: If an item is lost or damaged while in our care, please report it through the app within 48 hours of delivery (or of the missed delivery). We will investigate and, where we are found responsible, compensate you for the item's fair market value or the cost of the affected service — whichever is applicable — at our discretion.
  • Refunds, where approved, are issued back to the original PayFast payment method and may take up to 5–10 business days to reflect, depending on your bank.
  • Our full Cancellation & Refund Policy explains how to cancel and how refunds work.
  • To request a refund or report an issue, contact us at support@makotilaundry.co.za.

7. Customer Responsibilities

  • Please check pockets and remove personal items and valuables before handing over laundry — we are not responsible for items left in pockets.
  • Please flag delicate, sensitive, or special-care items at the time of booking.
  • Ensure someone is available at the provided address during the scheduled pickup and delivery windows.

8. Account Registration

You must create an account to place an order, using either an email address and password or a supported third-party sign-in (Google or Apple). You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

9. Driver Tracking

While an order is in progress, you may see the assigned driver's live location within the app to track pickup and delivery. This feature is provided solely to keep you informed of your order's status.

10. Limitation of Liability

To the maximum extent permitted by law, Makoti Laundry's liability for any claim arising from your use of the Services is limited to the value of the order giving rise to the claim, except in cases of lost or damaged items as described in Section 6.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

See also our Privacy Policy.